@Logan I do see your plight, and I do see what you are saying here, I would also further my sentiment by saying how sorry I feel for your experience with her and or her products. I wish there would be some way of turning a bad experience around. In this, your situation. I wonder if something could have happened with her personally? It usually is what makes something like that happen, I'm pretty patient so I tend to let these types of situations go as there is enough wrong in the world these days. A theme update is far low on the spectrum of issues in 2020.
I'd reach out to the staff here