i warn any new requests for theme custom over at ipb, IPB don't seen to approve negative reviews or negative reports so i target any requests for third party developers.
warn potential custom theme searchers to avoid Sherri and Ibthemes, pointing out that there the worst developers and avoid at all costs
Thanks for the support @Eric BXL and @bearback. I did as you suggested Eric. Took pictures of all my attempts to contact and wrote a detailed complaint.
I'm happy to report that I just received an email from paypal that has decided to reverse the charge. No questions asked.
On a side note; I specifically chose to pay with paypal rather than my credit card because I feel like the reverse charge service would be simpler through paypal. It was. The part that a lot of people might miss and that I almost did miss is that after filing the complaint you still need to escalate it. When I filed my complaint I didn't feel confident that I had done everything I could so a couple days later I checked my complaint. I noticed that it said that the complaint would be automatically closed if nothing more was done and then I noticed a link near the bottom of the page to "escalate". Once I clicked that then it was clear to me that the complaint would be resolved by paypal.
In the end I learned a good lesson. Use Paypal with untrusted sellers and always remember to click escalate after filing a complaint with PayPal.
As for IBthemes. This is goodbye. I'll just update the themes myself in the future...
Very well said, Schot! I wish I could also post a request at PayPal, but their limit is three months, so I'll have to accept this one time defeat.
@Schot If you still log in and read this, and haven't yet received a refund, take a snapshot of the posts with complaints from this page and add it to your PayPal request.
If I ever see themes at IPS from a "new" company, and recognize it as Sherri's work, I will for sure warn possible buyers as well as IPS for the practices she is using. I kept full page snapshots of everything I posted here!
Also, I will register at your site to let you know the PayPal Email I use. They will be able to check we are both members from them, possibly with some others from here, having the same complaints from this URL.